| 1. Make sure your Caps Lock is off. Username and passwords are case sensitive. |
| 2. Check if you have cookies enabled. Music Teacher's Helper requires your browser to have cookies enabled. |
| 3. Do you use Internet Explorer? Please set your security settings to Medium. You can check this by clicking Tools -> Internet Options ->Privacy Tab. |
| 4. Make sure that your browser, firewall, and anti-virus software are not preventing you from logging into secure sites. |
| 5.Is your browser updated? Please make sure you have installed the latest version, or try a different browser. We recommend Mozilla Firefox and Google Chrome. |
| 6. If you forgot your password, you can reset it here. |
