On many occasions I have had students/parents want to stop their reoccurring payment with PayPal. Two years ago I even had a student with a reoccurring payment quit lessons, but did not stop the reoccurring payment. I had to refund the fee for this student for two years, until I was finally able to make contact with her this month and send her directions to stop the PayPal payment. Incidentally, each month when I rejected the payment, the credit card fee charged to me was also refunded.
Below are the steps to cancel a reoccurring payment sent to me from PayPal’s customer support. Copy and paste it to a file in case you need to send it to a student.
Cancelling a Subscription and Recurring Payment cancels all future scheduled payments for that subscription. You can only cancel a subscription that is ‘Active’ and recurring. If your original subscription creation is ‘completed’ no future payments will be deducted and no cancellation is necessary.
To cancel an ‘Active’ Subscription:
1. Log in to your account at https://www.paypal.com
2. Click the ‘History’ subtab.
3. Choose the ‘Subscriptions’ field from the ‘Show’ drop-down menu.
4. Check the ‘From’ box and change date back to the year the subscription was created.
5. Click ‘Search’.
6. To view the details of a specific ‘Subscription Creation’, click ‘Details’ in the Details column.
7. At the bottom of this page, click ‘Cancel Subscription’.
8. On the confirmation page click ‘Cancel Subscription’ again.
If your subscription is a non-recurring subscription, you will see your ‘Subscription Completion’ already posted and no future payments will be deducted from your PayPal account.
If you need a refund from your subscription, please contact the seller of the subscription.
Please note:
· When viewing your subscription details, make sure you are clicking
on the transaction that is titled ‘Subscription Creation’ and not a payment transaction.
· The scheduled payment will need to be canceled at least one day
prior to the scheduled date of the next payment.
· Canceling a Subscription on the day of a scheduled payment will not
guarantee the payment will not be sent.
Ronnie, I have a different problem concerning the paypal subscriptions and would apprecitate any advice you may have on the matter (or anyone reading this comment).
Even with students signing up to pay through the automatic reoccurring subscription, I have had a problem with students being able to go in and cancel their subscription just before the payment date and I therefore do not get paid (even though they know I require a 30 day notice to withdraw). I have called paypal and they told me that I am not allowed full control of the subscription and the client has the right to cancel at any time. I understand their policy, but this does me no good to be guaranteed payment even when they setup a subsription. I’ve looked into an auto draft system, but I sure would like to continue to use the paypal setup right on my MTH website for ease and no extra fees.
Any suggestions?