*** Update #5: It appears that all the slowness issues are resolved, and we haven’t received any reports of it for several days. If you are still experiencing issues, please check your Internet connection as well as your browser. And if the problem continues, feel free to let us know. ***
*** Update #4: Okay, we’re still getting some reports of slowness, so it looks like the problem is still here. We found that when some teachers clicked the “Lesson” tab to view their lesson history, it was taking a long time to load. This has now been fixed. If there are other pages that are appearing slow to you, please let us know right away. Thank you for your patience. ***
*** UPDATE #3: We have successfully moved to a new node and the issues of slowness should now be resolved. Please let us know if you’re still experiencing problems. ***
*** UPDATE #2: We will be migrating to a new node at the data center tonight at 11:00pm MDT to help with the slowness that many of you are experiencing. There will be 15-30 minutes of down time starting at 11:00, so you will not be able to access the site during this time. Thank you for your patience. ***
*** UPDATE: We have determined that the cause of the slowness is another server (not a Music Teacher’s Helper server) in the data center that is tying down the node. If that issue cannot be resolved within a matter of days, we will switch nodes to get back to full speed. We’ll keep you posted. No more reports will be necessary. Thank you! ***
We’ve been receiving a few reports of the site going slow lately. It seems to be intermittent, and not everyone is experiencing it, but we’re trying to collect more information to determine what might be causing the slowness so we can get it resolved as soon as possible. If you are experiencing slow page load times, we apologize for the inconvenience, and ask that you report any details to us, including the following:
- What page(s) appeared slow for you, or what the entire site slow?
- What time of day (with your time zone) did you experience the problem, and how long did it last?
- Did you receive any error messages, such as a timeout error?
Knowing this information will help us track down the problem and get it solved as quickly as possible.
One teacher using Internet Explorer said that making the site a “Trusted Site” within Tools -> Internet Options, solved the problem for her. However, we can’t guarantee this as a solution for everyone, but do let us know if works for you, or if trying a different browser, or closing and reopening your browser works.
Since it’s difficult to troubleshoot a problem unless we can see it in action, the best way for you to help would be to follow the steps below and send us a report to help us see exactly where the problem is occurring.
- Please download WinMTR from http://winmtr.sourceforge.net/winmtr_bin.zip
- In the host field, enter the IP address: 205.234.107.79
- Click Start
- Let it run about 15 minutes, then click “Copy Text to clipboard”
- Send us an email with the text copied from step 4 either inline or attached as a file
- Please include your IP address (from Step 2) so we may trace the route back to you
Thank you for your patience as we work to solve this issue as soon as possible.
