Some teachers and students have mentioned that when accessing their studio website in Internet Explorer for the first time, a security warning appears telling them that the secure certificate may not be valid.
This can happen when you’re accessing your studio website incorrectly. Remember that your studio website does not have any www’s in it.
To access your studio website, go to:
http://[studio-name].musicteachershelper.com
NOT
http://www.[studio-name].musicteachershelper.com
(where [studio-name] is the name you chose for your studio website).
The SSL Certificate on the server doesn’t secure 2nd-level subdomains (having two sections with dots (.) before the domain name). So that’s why the warnings appear when you access the site using www’s. Therefore, make sure that when you tell others your studio website address, that you give them the correct address (without the www’s).
Update [Sep 13, 2007]: This problem has now been completely resolved. We have made it redirect visitors coming to your page through www to the non-www subdomain. This eliminates the certificate warning.
I get this error myself as do my students.
I am typing in
https://musicfun.musicteachershelper.com
Am I doing something wrong?
by Shannon — Mon May 21, 2007 @ 10:57 am
I'm surprised you're getting the security error listed above if you're typing your address as you posted. It seems to go through fine for me without the error. Have you tried it using http instead of https? (Both should work, but it's worth a try). Also, what version of Internet Explorer are you using? (6 or 7). (NOTE: Mozilla Firefox doesn't have this problem at all - download it at www.getfirefox.com).
by Brandon Pearce (Support) — Mon May 21, 2007 @ 11:11 am