yahooWe appreciate your continued use of Music Teacher’s Helper services, and want to assure you that your satisfaction is our highest priority. Recently, Yahoo.com implemented a policy change on their email servers that immediately affects not only all Yahoo email users, but also third party email servers such as Music Teacher’s Helper.

Yahoo has changed a single setting on their email servers that prevents MTH and similar list servers from sending an email message that says it is from a Yahoo email address, unless the message is sent using Yahoo’s own email servers. What this means to you is that, when MTH sends out emails, such as invoices or lesson reminders, these messages are being rejected if the teacher is using a Yahoo email address.

Other companies are reacting by suggesting that Yahoo email addresses simply be banned from participation in mailing lists, or asking users to change to different email service providers. We at MTH appreciate that this is not an option that everyone will be happy about, and we certainly have no desire to ban users simply because of who they use for email services. But, for the time being, we encourage you to use another email service provider instead of Yahoo.

The fix for this on our end is not particularly difficult, but it is not quick to implement either. The main option we are looking at right now will change how emails from Yahoo users appear when they are received. We will update you with the details as changes are made.

If you are interested in learning more details about the change that Yahoo has made, a good place to start is

 

We appreciate your patience while we address this issue.

Ken Rhodes
Senior Customer Service Rep
Music Teacher’s Helper.com

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Posted in Customer Support, Site Announcements, Using Music Teacher's Helper

webinar1We are excited to announce MTH Webinars are now live. Live sessions will last approximately twenty to thirty minutes, with a Q & A session following each webinar. Each training session is limited to 25 participants, but a recording of the training session will be available at a later date.

Go to webinars.musicteachershelper.com and signup for a training webinar now. Training webinars include Settings, Student Management, Scheduling, and Invoicing.

Check the page frequently for updates on new days and times, as well as listings for other webinars such as Affiliate Training and Marketing Your Studio. We also plan to have advanced webinars such as Designing your Website, etc.

A reminder and link will be emailed to you one day, and again one hour, before the webinar is to begin.

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Posted in Customer Support, Site Announcements, Using Music Teacher's Helper

We are excited to announce the new Blog Feature for your music studio website. Also, your last five blog posts will show up on the dashboard of your parents and students after they log in. To begin using the new blog feature, you will need to first activate the blog.

Activating Your Blog

  1. Hover over “Website”, and click on “Website Pages”.
  2. Scroll down to “Blog”, and click on “Edit”.
  3. Change the page status from “Inactive” to “Active”.
  4. Scroll down to the bottom and click “SAVE”.

Creating Your Post

If you select “Create a New Post”, a new page will open, presented with an editor, in which you write up your very first post. After writing your article, you can select “Enable The Post”, or “Disable The Post”. You can also choose to allow comments on posts. Select your choices at the bottom and then select “Save Post”.

New Music Studio Blog Post

To create a post, hover over “Website”, and click on “Blog”. On this page you will see a list of posts you have already created, and two buttons at the top to “Create A New Post” or “Categories”.

Creating Categories

Before you begin creating posts, you will first need to create categories to assign your posts. Click on “Categories” and create a few categories that you know you will be using for your posts. Examples for categories you could use are “Recitals”, “Practice Tips”,  ”Announcements”, or “Instrument Care”.

Music Blog Categories

You are now ready to create your first post.

  1. Click on “New Post” in the “Blog” section.
  2. You will be taken to a page where you can give your new post a title, and begin writing your post.
  3. You will also see a text editor for formatting your post.
  4. After completing your article, scroll to the bottom of the screen and set the new post status to “Public” or “Hidden”.
  5. Designate if you want to enable or disable comments from your readers.
  6. When you are finished, select “Preview” or “Save Post”.

Your posts can now be viewed by your parents, students, and anyone else who has been provided with the link to your blog (your_name.musicteachershelper.com/posts).

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Posted in Customer Support, MTH 101, Site Announcements, Using Music Teacher's Helper

updateIn 2013 we released many new features and updates for you. We want to thank you for your support and great suggestions throughout the year.

Below are a few features and updates now available or expected to be available in the upcoming weeks.

Website Blog: We are in the testing phase of the new Blog feature, and plan to release the feature soon. When the feature is released, we will send you an email, informing you of the release of this feature requested by many of you.

Simplified Invoicing System: Our programmers continue to enhance and simplify our invoicing system.

iOS Update: The latest Ios app release 1.5.7 is now available for download at the Apple Store. You will need to delete the older version before downloading the new release.
Some of the new iOS additions include:

  • Income and earnings report
  • About tab that now easily identifies the version of the app and basic information
  • Terms of Service displaying properly

iOS issues resolved include:

  • The student name missing after changing status
  • Lesson notes not saving
  • App crashing after entering payment

 

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Posted in Customer Support, New Features and Fixes, Press, Site Announcements

Our September survey was about blogs. Here are the results of our survey:

blog1
blog2blog3blog4blog5blog6blog7blog8blog9

Below are some of your comments: Read more…

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Posted in Site Announcements, Studio Management, Using Music Teacher's Helper

New-FeaturesWe are excited to announce two student management features, Batch Processing and Student Summary. Many of you have requested these two features, and we heard your requests, and acted on providing these features for you. Both features are available to you in your student management page of your website. Go to STUDENTS > MANAGE STUDENTS.

Batch Processing: You will notice checkboxes next to your students in the Active, Waiting and Former Student sections. You can check the boxes next to the students to move more than one student from one section to another section. For example, If you need to move four students from the Active section to the Former Student section, check the box next to each student, and select the task from the dropdown window above the student list.

Student Summary: You can view all of a student’s information in their profile. On the Manage Students page,  you now have a View option next to each student. By clicking on View, the student’s profile will appear. There are now eight tabs above the student profile: Basic Info, Invoices, Payments, Lessons, Upcoming Schedule, Lent Items, Makeup Lessons, and Repertoire. Clicking on any of the six tabs will show the selected information for the student.

These are great and exciting student management features, and we will be releasing more new features for your website in the next few weeks and months. Thanks for your support and ideas, and we look forward to more great ideas from you at http://mth.uservoice.com/forums/116093-submit-your-ideas-here.

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Posted in New Features and Fixes, Site Announcements, Studio Management, Using Music Teacher's Helper

Enter for a chance to win!

Test your knowledge about Alfred’s best-selling methods and enter for a chance
to win Premier Piano Course materials, Mighty Bright lights, and subscriptions
to Clavier Companion Magazine and MusicTeachersHelper.com!

Click the image below to enter on Alfred Music’s Piano Facebook page. If you
don’t already “Like” the page, you will be prompted to do so before entering.
Follow Alfred Music on Facebook for news, teaching tips, and exclusive content.


If you do not have a Facebook profile, you may enter the sweepstakes at

alfred.com/namethatmethod.

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Posted in Press, Site Announcements

Every week we post new features and fixes on our Facebook and Twitter page. We also post features and fixes weekly on our blog, as we are aware that many of you do not use social media accounts. You can also read current blog posts and new weekly updates at the bottom of your MTH home page after you log-in.

Here are the Latest Updates made in March 2013:

New Features:

  • Free plan websites now show advertisements.
  • Fixed several issues with the iPhone app (details can be seen on the app itself in iTunes).
  • When exporting data to Excel, the date format can now be sorted in Mileage Tracker.

New Fixes:

  • The iPhone app will now show the event status.
  • Choosing students with the iPhone app was duplicating students. This has been fixed.
  • The Japanese version is now showing the correct currency format.
  • Cheque showing as default in U.S. instead of just the U.K. This as been fixed.

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Posted in New Features and Fixes, Site Announcements, Using Music Teacher's Helper

Music Teacher’s Helper has begun posting paid advertisements on the homepage of subscribers with the Free Plan. The cost of services spent by Music Teacher’s Helper (including programming and customer support) remain constant, whether the subscribers are on the Free or Payment Plan.

In order for us to continue providing services and customer support (e-mail, chat and phone support) to all of our valuable customers, we have implemented advertisements on the homepage of subscribers with the free plan. Subscribers on a monthly payment plan, such as the Basic, Plus, or Premium Plan, will have an “Ad Free” website and access to the many new Prime Themes.

The Basic Plan is only $14.00 a month, which is an excellent price for having your own website with Music Teacher’s Helper. The Basic Plan includes all of the popular features, customer support, up to 20 active students, and 47 new Prime Themes.

To upgrade your Free Plan to the Basic, Plus, or Premium Plan, click on “My Account” located at the top right corner of your studio website. You will be able to select a plan and payment option.

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Posted in Site Announcements

Every week we post new features and fixes on our Facebook and Twitter page. We also post features and fixes weekly on our blog, as we are aware that many of you do not use social media accounts. You can also read current blog posts and new weekly updates at the bottom of your MTH home page after you log-in.

Here are the Latest Updates made in February 2013:

New Features:

  • Studio Policy: A new adult student or parent, when registering for lessons on your website, can be required to acknowledge and agree to your studio policy before completing the registration.
  • The New Updated iPhone App is released and can be downloaded on iTunes. You must first uninstall the existing app before installing the new iPhone App.
  • Music Teacher’s Helper is now available in Polish.
  • Three new affiliate banner ads have been added.
  • The page order can now be viewed on the edit pages screen.
  • You can now edit the mileage tracker entries.
  • Captions are now displayed on photos.

New Fixes:

  • When reconciling an event with the iPhone App, the event fee will now use the default lesson cost if the fee is left blank.
  • The iPhone App will now save lesson notes.
  • The help section and video tutorials were not showing. This has been fixed.
  • The iPhone App was not loading all payment categories. This has been fixed.
  • Currency symbols were not customizing in the “Paid During Lesson” section of the event reconcile screen. This has been fixed.
  • There was an incorrect date in the registration page for some users. This has been fixed.

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Posted in New Features and Fixes, Site Announcements, Using Music Teacher's Helper